Quality and Customer Satisfaction

To maintain a clean, tidy and standard-compliant working environment; Using the source in the right amount, at the right time, in the right way is our primary goal.

Achieving these goals helps us create value with high quality, long-lasting projects that will meet customer needs and expectations.

Our quality policy is based on these components. In our opinion, quality is beyond a goal to be reached, it is completely a lifestyle.

While rising on this understanding, we always cooperate with the best solution partners, suppliers and employees in order to reach our quality targets.

Folkart, which adopts this special "understanding of quality" as a principle to always keep alive in production and after, has been awarded KalDer's "EFQM Commitment to Excellence Certificate", which is given to companies that have started their journey to excellence.

KalDer, for more than 20 years, with the European Foundation for Quality Management (EFQM) Excellence Model in all organizations; From determining "mission, vision, strategy and policies" to achieving balanced results, monitoring and improving them; It tries to dominate a holistic management approach. Since its inception applied to many organizations from the world and Turkey, easy to use, a management system and gained the practical result of this understanding, 'sustainable success' they have the chance.

Quality and Customer Satisfaction

For us, quality
is beyond a goal to be achieved,
is a complete lifestyle.

Quality and Customer Satisfaction

Quality Policy

Folkart, with its understanding of human value, is committed to creating a safe and healthy work environment while building world-class superstructures that are environmentally friendly, equipped with advanced technology, to act in a way that protects the environment during its activities, to ensure and maintain customer satisfaction through continuous improvement.

Folkart Yapı acts according to the following principles;

Customer SatisfactionPolicy

While we build world-class buildings that are environmentally friendly, equipped with advanced technology, with the understanding of valuing people, we adopt a customer-oriented approach in all our activities to satisfy our customers at the highest level and gain their trust and loyalty.

We see the feedback from our customers as very valuable opportunities and manage them by collecting and managing them in a secure system where the entire process can be monitored and reported.

Customer complaints we receive from different channels (e-mail, call center, site management, social media, website, etc.); The processes of perceiving, defining, analyzing, directing, producing solutions, reporting the results to the customer in the most accurate way, in accordance with the legal legislation, ISO 10002 (Complaint Management & Customer Satisfaction Standard) and our company procedures; We evaluate and manage it in line with transparency, accessibility, responsiveness, objectivity, confidentiality and all guiding principles and use this information to ensure continuous improvement.

Folkart is committed to gaining the trust of our customers and constantly improving by adhering to these principles.

General manager

Metin Sancak

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